Privacy Policy

At AInamika ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform and services. By using AInamika, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, and password when you create an account
• Payment Information: Billing details, payment card information (processed securely through our payment providers)
• Communication Data: Information you provide when contacting our support team or requesting demos
• Project Configuration: Analytics settings, event configurations, and integration preferences

1.2 Information Collected Automatically

• Usage Data: How you interact with our platform, features used, and performance metrics
• Device Information: Browser type, IP address, operating system, and device identifiers
• Log Data: Server logs including access times, pages viewed, and system activity
• Cookies and Tracking: Session cookies and analytics to improve user experience

1.3 End-User Analytics Data

When you use AInamika to track your application's users, we process data on your behalf as a data processor:

• User interactions and events
• Error logs and crash reports
• Device and browser information
• Custom event data you choose to track
• User identifiers (if provided by you)

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our analytics services
• Process transactions and send billing information
• Send administrative information, updates, and security alerts
• Respond to customer service requests and support needs
• Monitor and analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Develop new features and services based on user needs

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following situations:

3.1 Service Providers

We work with third-party service providers who assist us in operating our platform:

• Cloud Infrastructure: Google Cloud Platform for hosting
• Payment Processing: Stripe for secure payment handling
• Email Services: For transactional and support communications
• Analytics: To understand platform usage and improve services

3.2 Legal Requirements

We may disclose information if required by law or in response to valid legal requests, including:

• Court orders or subpoenas
• Government agency requests
• To protect our rights, privacy, safety, or property
• To enforce our terms and conditions

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain information for different periods based on the type of data and legal requirements:

6. Your Rights and Choices

6.1 Access and Control

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

6.2 Communication Preferences

You can manage your communication preferences through your account settings or by clicking unsubscribe links in our emails. Note that you cannot opt out of critical service notifications.

6.3 Cookie Management

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our platform.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Ensuring recipients maintain adequate data protection standards
• Only transferring data when necessary for service provision

8. Children's Privacy

AInamika is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will delete that information promptly.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information (with some exceptions)
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing (legitimate interests, consent, or contractual necessity)
• Right to lodge a complaint with supervisory authorities
• Right to withdraw consent where processing is based on consent
• Information about automated decision-making (we do not use automated decision-making)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes
• Providing notice through our platform dashboard

Your continued use of AInamika after changes indicates acceptance of the updated policy.